Enjoy the comfort of uninterrupted support at your fingertips. Our IT call center outsourcing services troubleshoot, monitor and resolve your issues wherever you are, whenever you need it.
Accelerate your business forward with our support services.
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Request a quoteOur VNOC Call Center fields a team of network experts providing monitoring service, remote management and global support 24/7/365.
Unlike a usual help desk that resolves end-user issues only, our VNOC Call Center provides back-end maintenance and responds to the issues of the service provider. Our call center staff answer calls immediately and strives to resolve issues within five minutes.
Enjoy the comfort of uninterrupted support at your fingertips. Our IT call center outsourcing services troubleshoot, monitor and resolve your issues wherever you are, whenever you need it.
Our NOC offers 24/7/365 Level 1, 2 and 3 Support wherever you’re located.
As our team diagnoses the problem, our Level 1 support reviews equipment failures. If we determine that the issue does not relate to hardware malfunction, we’ll escalate to Level 2 or 3, depending on the nature of the problem.
An issue where, the system, program, application or tool is not working, causing downtime in operations. Examples include CE Network equipment failure, link failure, intermittent connectivity, interrupted bandwidth speed. We assess and solve the problem in less than four hours.
A Level 2 issue occurs when the system, program, application or tool works, but some of its functions are blocked or limited. Examples include PE Network Equipment failure, fiber breakage or major power issues. We solve these problems within eight hours and provide you with deep configuration analysis.
An issue where the system, application or tool works and the main operations perform, but a single or multiple, significant functions are unavailable. Our team conducts a full analysis of the system, with issue resolution in less than 12 hours.
Stay confident in your business as our Resident Engineer Support provides technical and operational assistance directly on your premises.
Our technician works together with your team in order to find the best solutions. With customizable contracts ranging from three to 24 months, we’ll assign one of our Resident Engineers to your company to increase your productivity, mobility and overall operational performance.
Help is on the way! Benefit from our knowledgeable Onsite IT Support Team in the comfort of your workplace.
Our Onsite IT Support Team assists with hardware installation, equipment relocation, equipment maintenance, design, configuration, stability checks of your system. No matter what you need help with, we got you.
Since 2008, we have continually improved our service methodology and technique to satisfy clients from all industries. We know the IT industry in and out and strive to keep your network running at peak performance.
The support team consists of the Project Coordinator, who will keep you updated about the scheduling, available resources, and billing; the Technical Support, who will oversee the quality of performance at all levels; and the Onsite Engineer who will fix equipment issues at your place of business.
Managing your business just got easier with Global IT Support from IX Telecom.
Enjoy the benefits of our round the clock technical support – from setting up your equipment to planning service meetings as well as your future projects. Keep your business running, avoid downtimes and save money thanks to our Resident Engineer Support, Onsite IT Support, and Smart Hands Support. Our regular updates and thorough network analysis make sure you’re always in the know.
Committed in providing stellar services, we hold ourselves to strict standards of quality to ensure your business stays ahead in the game.
We create a simple, seamless, and hassle-free experience to enable clients to focus on their business growth while we handle the rest.
Our team of experts provide comprehensive 24 x 7 x 365 monitoring as well as remote and on-premise level 1, 2, 3 support from our network operating centre.
We want our clients to experience little to no downtime, ensuring your business is always at peak performance.